Submitted by: Frank Pascale
Nominee: Maxon Jeanty
While on a family call, the family member told me she witnessed an incident in the dining room involving Maxon. She told me that a resident, her mother, was having some difficulty with the particular item, so Max noticed and immediately told the resident he would be right back and took the plate. When he returned, the item had been altered to make it easier for the resident to eat. She was ecstatic. The result was that the family member and resident were very impressed with the level of service that Maxon had performed without being told. It is wonderful to know that your employees are going Above and Beyond. The Juniper Spirit!