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It Takes a Village

Community: Williamstown

Submitted by: Mary Jane Eicke

Department: Wellness

Nominee: Kathleeen Graham

One of our residents was disappointed to see our Connections Director leave for another opportunity in her career. The resident was obviously upset about this persons decision to leave, and was withdrawn and depressed. Kathleen, seeing this change in the resident, made a valiant effort to become closer to her, and share Kathleen’s plans for the Connections Department and how these changes would impact her, as a resident. Before I knew it, this resident was seeking Kathleen to inquire what the scheduled activity programming was, and I immediately observed her coming out of her room more, and participating in the programming. This was nice to see, and the resident seemed so much happier.

Colleen’s Hair Service

Community: Williamstown

Submitted by: Mary Jane Eicke

Department: Wellness

Nominee: Colleen Pilla

Resident was going to a memorial service for a family member, and was upset that the hair dresser could not do her hair. Colleen offered to come in early the next day, before the funeral to wash and curl the resident’s hair so she would feel comfortable in her appearance. The resident and the family were so happy with the arrangement to have her hair done for this memorable occasion. This was such a wonderful gesture. Colleen has not been with Juniper very long, but she definitely lives but our Juniper philosophy.

Works With Her Heart

Community: Chatham

Submitted by: Ellen Reggiani

Department: Dining

Nominee: Debbie George

I stopped in the break room and saw Debbie taking a break. I began to talk to her to get to know her since she is new to Juniper Village and wanted to make her feel welcomed. I asked her how things were going and her response was one that still makes me smile when I think of it. She smiled wider than she usually does and said, “Oh Ellen, I have had many jobs but none to compare. I wake up happy knowing that I am coming to Juniper Village. It is a job I truly love and I love what I do helping others and everyone is so nice and I especially love the residents.” I remember thinking to myself that this young lady is very special and Juniper Village is very lucky to have her as an employee. She truly cares about the residents as evidence by how she interacts with them and the time she spends with them getting to know them. I shared this with her supervisor, Frank, and he said, “Anyone can learn to do a job, but to enjoy what you are doing and do it well you have to work with your heart, and that is what Debbie does. She works with her heart.”

Impromptu Exercise Class

Community: Williamstown

Submitted by: Mary Jane Eicke

Department: Wellness

Nominee: Teta Saah

Teta was aware that we had no Connections Director, so she took it upon herself to initiate an exercise activity for the residents. By the time she concluded, there were over 20 residents participating in the program! After that a sing along started, and everyone joined in. Residents appeared to have greatly enjoyed this activity, and I appreciated Teta initiating this activity on her own. Teta really cares about her residents!

Healthy Snacks for Happy Residents

Community: Bucks County

Submitted by: Mary Horvath

Department: Connections

Nominee: Nicole Crisafulli

I was working alongside Nicole in our skilled nursing facility when we put on a movie for our residents. Nicole and I gathered the residents into the viewing room for the movie, during which we provided snacks. Nicole wasn’t quite sure of some of the residents’ diets so she went above just “guessing” to find out the particular diets of the residents. In the end everyone got what was best suited for their health needs and requirements. Even if it was something as small as a snack it can make the biggest difference. This incident made me feel proud to work in Connections alongside my co-workers, knowing they are putting the residents and their needs above anyone else’s. The feedback was healthy and happy residents.

Director of First Impressions

Community: Cape Coral

Submitted by: Daisy Godbee

Department: Social Services

Nominee: Alex Coultas

You only get one chance to make that “FIRST IMPRESSION”, this is a fact!!!! Alex is the first person that everyone has the pleasure of meeting, when first entering our doors. Her responsibilities are too many to list. Her day is always filled with many duties. However, the one thing that is a guarantee, she is always wearing a smile. Entertaining our residents is a must through Alex’s eye, she is always patient and extra kind. Working closely with our driver in scheduling doctor’s appointment is very important. Asking the driver, Vianka, for her input on some of the appointments is one of the many ways that Alex shows how much of a Team Player she is. Her willingness to assist in all departments is always greeted with open arms. With all the multi-tasking that Alex does, she also is able to make sure that she knows where our residents are. She is able to comfort them at times of needs, no matter what the situation may be. To the best of my knowledge, I believe that Alex does not know the word NO. We are so happy to have this team member as part of our Juniper Family!

Stepped Up to the Plate

Community: Williamstown

Submitted by: Ellen Richardson

Department: Wellness

Nominee: Norman Lewis

Norman has grown from the date of his hire which was February 19, 2016. Norman has only been here for a little over a year and has really stepped up to plate, especially since Tyrone Beal, who is his direct supervisor, is not here. I have watched him grow, and it is a pleasure to work with him. When asked to do something, he does it with no problem. He is so thankful no matter what you give him. It is good to know that an employee is appreciative of what his company does for him. All I hear is others saying how nice and well-mannered he is. He is the right person for Juniper with the right Spirit.

It’s Never Too Late to Recognize True “Compassion”

Community: Chatham

Submitted by: Linda Prescott

Department: Wellness

Nominee: Ellen Riggiani

This incident happened at the end of last year, and it is always on my mind, but I had never put it to words or on paper. A resident was not feeling herself, and she was very agitated. I watched as Ellen walked her down the hallway, her arm around her shoulders talking to her ever so softly with warmth and compassion. The resident was calm and went back to her room less agitated. I have realized so many times after that this is Ellen!! I feel that Juniper hired the “Right” person for the job. A person who cares about people, who leaves her personal life outside, and steps in the Juniper building and takes a full supervisory role.

Get By With a Little Help

Community: Williamstown

Submitted by: Mary Jane Eicke

Department: Environmental Services

Nominee: Norman Lewis

A resident was having difficulty propelling herself to the dining room. She appeared very frustrated and angry. Norman, noticing this difficulty and despite working in Environmental Services not as a caregiver, asked if he could assist in any way. Norman took the time to console her as he gently pushed her to the dining room. Most young people would not do so, but this young man has a big heart, and has been seen comforting other residents that may be experiencing some difficulty. It is uplifting to see this type of intergenerational bonding. Norman certainly practices our Juniper philosophy of Nurturing the Spirit of Life!

Fishawack Day Chatham

Community: Chatham

Submitted by: Linda Prescott

Department: Business Office

Nominees: Hector Perez, John Holmes

Recently, Juniper Village at Chatham hosted a booth at the Fishawack Day Chatham Resting & Promotional Areas. Hector and John worked the night before loading the Juniper van with some items needed for the next day’s event. The morning of the event, they were back at 7:30 am, loading the van with additional items. Bales of hay were provided for Juniper, so Hector and John arranged them to create a seating area. They worked with the DC and Concierge putting up tents, carting boxes and chairs, and setting up promotional items for the table display. At the end of day, took everything down and brought it all back to Juniper. All I can say is “WOW”! Hector and John are always there for Juniper, staff and residents. They are continually helpful and courteous and everything they do. Our Juniper tent looked beautiful! People stopped by our “resting area,” sat awhile, had a bottle of cold water supplied by Juniper, and told us how much they appreciated what we did. The resting area was a HUGE hit and we were asked to do it again next year.