Category Archives: Collaborate for the Common Good

Stepping Up and Stepping In

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Community: Meadville

Submitted by: Monica Blood

Department: Wellness

Nominee: Chrissy Busy

Chrissy, who is an LPN that has been with Meadville for about 6 years now, often steps in when needed. She is one that will come in when there is a call off and stay extra to help a team member. Recently, our DOW and Medical Concierge were both off due to a scheduled day off and then a family emergency. Chrissy stepped right in to help with Dr. Line and did a fabulous job.

I am so very proud that Chrissy was willing to step in to help out when the team was in need. Chrissy went above and beyond and it was very much appreciated.

What a Team Player

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Community: Williamstown

Submitted by: Ellen Richardson

Department: Dining

Nominee: Raymond Richardson

A couple of weeks ago I was out sick, and I had to get my A/R billing out. I was home and called in trying to figure out how I could do this. I worked on it at home then called in, and there was Ray, so I told him how to go into PCC to run the statements.  He did and print them out, and he got them in the mail. There he was covering the front desk, doing his job, as dietary manager, while helping out me, the BOM. Is that a team player or what? I am so proud of my coworkers.

Stepping Up as a True Team

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Community: Meadville

Submitted by: Monica Blood

Department: Leadership

Nominee: Entire Leadership Team

I just want to thank my entire leadership team for really stepping up to the plate while we are down a team member or two. Clay has gone above and beyond trying to get rooms ready for our upcoming move ins, Debra has done an exceptional job filling in as Interim DOW, Erin has helped in several departments to ensure everyone has what they need, Kim stopped in on one of her “days off” and ended up staying to assist with a contract, and Renee has been keeping our residents happy and well-traveled. It truly takes a TEAM to make a VILLAGE and I cannot thank my leadership team enough! I TRULY APPRECIATE YOU ALL!!!!!

The entire team has pulled together to ensure ultimate success of our community. The outstanding team work has made me feel completely grateful and proud. Our entire team has stated several times how we finally feel like a TEAM and how great it is to trust that each other are there to support all of us and willing to help out at any time. I feel this ultimately trickles down to our line staff ultimately increasing overall morale.

A Concierge with a Mission

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Community: Mount Joy

Submitted by: Debra Miller

Department: Business Office

Nominee: Lori Deporter

Lori is always willing to help out, but especially a day last week when Renee our Connections Director had back to back activities, Lori jumped in and just started helping. Lori is always aware of what the activities are for the day, and what changes are made, if any, and she always encourages residents who would not normally participate to try new things. She will escort them to and from the activity, or at least get them headed in the right direction. She encourages them to participate, and it isn’t simply she reminds those who usually go, she actually goes out of her way to find out what the activity involves, explains it to the resident and suggests they try it out.

She notices if an activity isn’t fully set-up and helps out without any prompting, and then when an activity in the living room is finished she helps to put the furniture back right away. She really is a great advocate for the connections programming, and Lori is always willing to add the support to increase resident participation. The Connections department truly appreciates Lori’s willingness to always help.

Tokens of Appreciation

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Community: Williamstown

Submitted by: Mary Jane Eicke

Department: Leadership

Nominee: Ellen Richardson

Ellen goes above and beyond to provide staff with tokens of appreciation. She assists in providing monthly birthday cards for our general staff meetings and works closely with ED to have 2 give-aways for each staff meeting.  She is always willing to stop and provide those chosen gifts to our staff from their Juniper Bucks redemption. Staff are appreciative of the time Ellen exerts in providing them with their many Juniper gifts. It is always uplifting to see the many smiles for the Juniper gifts received. Staff members love our many gifts that can be redeemed for their Juniper Bucks! Kudos to Ellen for being and integral part of that process.

Helping Out as Much as Possible!

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Community: Meadville

Submitted by: Monica Blood

Department: Leadership

Nominees: Kim Winkler and Erin Gredler

Kim and Erin are true team players. During my time out of the building to assist where needed, Kim and Erin have gone above and beyond to help with some of the day to day operations to ensure new move ins are all set and happy. Kim and Erin both have assisted with a few contracts and ensuring that the families and new residents have everything they need to transition to Juniper comfortably.

Not only does this boost morale among our Leadership Team, it also boosts overall morale watching how well we all work together. I am a firm believer that good attitudes and team work start from the top and trickle down to the associates. The new residents whom Erin and Kim have assisted are all happy and are transitioning very well.

I always am very proud of Kim and Erin for stepping up, not complaining and having overall positive attitudes in everything they do. Everyone has noticed the true dedication from both Kim and Erin and it is greatly appreciated. There is such a positive vibe that comes from Meadville now and it is truly an amazing change. THANK YOU to everyone, and especially thank you for Kim and Erin for helping out so much during this time!!

Taking the Initiative

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Community: Mount Joy

Submitted by: Jason Hampton

Department: Dining

Nominee: Nancy Snyder

Nancy Snyder is one of our cooks. Having already looked over the menu for needs prep wise, Nancy discovered that the chef did not order an essential ingredient needed to make a dessert on the 6th of February. Instead of crying over spilled milk, Nancy took the initiative to head to Darrenkamp’s and acquire the necessary supplies to do the job. The success of dining services depends on the individuals making astute decisions to execute meal preparations and helping the chef when he misfires. Great job Nancy, and thank you for going above and beyond! It also happened to be one of the residents favorite desserts!!!

Snowmageddon

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Community: Mount Joy

Submitted by: Debra Miller

Department: Leadership

Nominees: Dave DeSantis, Nancy Snyder, Shannon Carlisle

You can prepare for snow but this snow was beyond anything we have seen in 20 years and the biggest snow fall on record in our area, 30 inches of the white stuff to be exact. We prepare associates by telling them if you are scheduled to work please have a plan. If you need transportation we can help with that, but also plan on staying if you need to. Most people believe it or not got in for their shifts but some of our associates stayed overnight holding down the fort and worked as a team to pull it off.

Dave DeSantis was our MOD and decided to drive in at 1:00 AM on Saturday because he knew by the weather reports he would not make it in otherwise. He was here until Sunday clearing snow. Shannon Carlisle pulled the Wellness team together since she was the LPN on duty for night shift. Our weekend concierge, who lives across the street, walked over in blizzard conditions!  Nancy and Lisa from our Dining team stayed overnight to make sure the residents had their three squares. Wellness helped in dining along with the concierge. The point person Shannon would touch base with me throughout the weekend just to let me know everything was going well and how they all worked together through it all. Becky, one of our Wellness associates, was brought in by her husband and they picked up Krista another Wellness associate along the way so she could get here for dayshift on Saturday and Sunday. A true act of kindness and dedication. Jason Hampton our Dining Manager went out on Sunday and picked up two associates one from Wellness and the other from his Dining team since they were snowed in.  He was not even scheduled to work but he came in so the rest of his team that was here for two nights could go home to their families.

The Mount Joy team is a dedicated team!  You rock MOUNT JOY! Together they truly achieved magic!

Historic Blizzard Hits Lebanon!

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Community: Lebanon

Submitted by: Becky Duke

Department: Wellness

Nominees: Sable Cheresini, Lisa Stifler, Venetta Hunsicker

When Lebanon, PA got hit with over 30 inches of snow in one weekend, shattering the old record, the Juniper Village staff stepped up to the plate to make sure that there was coverage of all shifts.  Sable Cheresini and Lisa Stifler from Wellness stayed over two shifts, and Venetta Hunsicker from Dining Services slept on a couch in The Club.

Many other staff also stayed past the end of their shifts, came in early, and got rides from others as possible.  Even our own Director, Joan-Marie Norman, personally picked up staff through all hours of the night and day.  Environmental Services also worked around the clock, plowing, shoveling, salting, and even climbing on rooftops to shovel snow away from vents and to prevent the roof from collapsing.

Because of the dedication of all of our staff, the residents didn’t even notice that anything was different! I’m sure that all of the families of the residents were relieved to know that there was full coverage of all shifts in the Dining and Wellness areas.  It made me proud to be part of such a wonderful team.  One resident, Mary B., stated that because everything was taken care of by the staff, she was able to sit back and simply enjoy the beauty of nature.  I’m sure that sentiment was echoed by all of the residents!

Warrior Rainbow at the End of the Storm

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Community: Mount Joy

Submitted by: Debra Miller

Department: Leadership

Nominees: Renee Heiser, Mary Main

A few months back our Connections Director, Renee Heiser, had an idea to raise money for the PAWW project (Pennsylvania Wounded Warrior Project). She was asked to sing the National Anthem at one of their events and was so touched that she thought, “We could do that!” She brought the idea to the table and Mary Main immediately thought we should go for it. After months of planning with the coordinators of these events the day was almost here. We had a goal to raise $2500.00.

We gathered our partners in caring to donate raffle prizes, our local VFW donated money, and Juniper Village at Lebanon was going to be a stop for the motorcyclists to come and get hydrated with a fly by through the VA Hospital. Our entire Mount Joy team was ready including our “event planner” AKA Theresa Dumez organizing the raffle and and decorations. Jason was ready with his team for a beautiful BBQ to greet the motorcyclists back in Mount Joy to celebrate with food and a raffle.

The week before the ride, the numbers were in and approximately $3300.00 was raised for this worthy cause. Two days prior, it became clear that the weather was just not going to cooperate the day of the event for a ride to Lebanon and back, so the ride was cancelled, BUT we still went on with the rest of the festivities. We had the opening ceremony honoring all branches of the service with our resident Veterans present standing while we pinned them with special pins and gave each one a carnation. There was not a dry eye in the house as we all sang Lee Greenwood’s “I’m Proud to be an American.” It was beautiful, even though the rain kept us from going on that ride.

Then, we brought the celebration inside with good food, music, and a raffle that made another 600+ dollars, giving us the ability to raise a grand total of $4,086.00 to be given to the PAWW project to help veteran’s and their families who are in need. I must thank Renee Heiser and Mary Main for bringing this project to life and enabling us to raise money for such a worthy and noble cause. There was truly a rainbow at the end of the storm.