Category Archives: Deliver Personalized Experience

Colleen’s Hair Service

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Community: Williamstown

Submitted by: Mary Jane Eicke

Department: Wellness

Nominee: Colleen Pilla

Resident was going to a memorial service for a family member, and was upset that the hair dresser could not do her hair. Colleen offered to come in early the next day, before the funeral to wash and curl the resident’s hair so she would feel comfortable in her appearance. The resident and the family were so happy with the arrangement to have her hair done for this memorable occasion. This was such a wonderful gesture. Colleen has not been with Juniper very long, but she definitely lives but our Juniper philosophy.

Works With Her Heart

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Community: Chatham

Submitted by: Ellen Reggiani

Department: Dining

Nominee: Debbie George

I stopped in the break room and saw Debbie taking a break. I began to talk to her to get to know her since she is new to Juniper Village and wanted to make her feel welcomed. I asked her how things were going and her response was one that still makes me smile when I think of it. She smiled wider than she usually does and said, “Oh Ellen, I have had many jobs but none to compare. I wake up happy knowing that I am coming to Juniper Village. It is a job I truly love and I love what I do helping others and everyone is so nice and I especially love the residents.” I remember thinking to myself that this young lady is very special and Juniper Village is very lucky to have her as an employee. She truly cares about the residents as evidence by how she interacts with them and the time she spends with them getting to know them. I shared this with her supervisor, Frank, and he said, “Anyone can learn to do a job, but to enjoy what you are doing and do it well you have to work with your heart, and that is what Debbie does. She works with her heart.”

Birthday Dinner

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Community: Williamstown

Submitted by: Mary Jane Eicke

Department: Dining

Nominee: Raymond Richardson

One of our residents was depressed because his birthday was coming and he had not heard anything from his daughter who lives in Delaware. Ray did not like the change in personality for this resident, and immediately tried to have the resident decide what he wanted for his special birthday dinner. This resident began conferring with his table mates and decided that he wanted a real hamburger, with accompanying French fries. Deciding what he wanted did divert him from thinking about not being remembered on his birthday. This resident was overwhelmed about his special dinner, and shared a birthday cake with the friends at his table. This was surely nurturing the spirit of life for this gentleman. Later in the day, his daughter did call, and he was so happy to share how wonderful his birthday had been.

Special Chauffeur

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Community: Williamstown

Submitted by: Mary Jane Eicke

Department: Environmental Services

Nominee: Tyrone Beal

Every Tuesday, Thursday and Saturday, Tyrone takes time out of his busy day to take one of our residents to dialysis. In fact, he has become so attached to this resident that he looks forward to the trips to dialysis and the chance to socialize with her. Tyrone is a great guy, but his commitment to this resident is above and beyond. He worries when he is not in the community, about who will be transporting his friend to dialysis for treatment. It is overwhelming to see how attached Tyrone has gotten with this resident. The resident refers to Tyrone as her Special Chauffeur!

Happy Birthday Doggie

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Community: Williamstown

Submitted by: Carol Burg

Department: Dietary Services

Nominee: Katie Yenner

One of our residents who has a dog was looking for a cake to celebrate the dog’s birthday. Katie stepped up and baked the resident a beautiful cake with no sugar for his dog so he could have a party for his dog. Our resident was so happy that Katie baked for his dog. They sang Happy Birthday, and the dog and resident enjoyed some cake. I was so pleased to hear about what Katie did and to see pictures. It really made me smile. Everyone who heard about what Katie did thought it was so sweet.

Helping Hands

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Community: Chatham

Submitted by: Joan Berkeley

Department: Dining Services

Nominee: Wilbert Ferdinand

Wilbert came over to our new resident, introduced himself and told the resident that if there was anything the resident needed, that the resident should be sure to ask him. He also assisted with transporting residents to their rooms when they finished with dinner. Residents felt very cared for and special. I felt Wilbert went above and beyond and was proud he made the effort.

From Tears to Laughter

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Community: Williamstown

Submitted by: Mary Jane Eicke

Department: Wellness

Nominee: Rascheka Smith

One of our residents was having a really bad day! She was crying and insisting we call her parents. There was not consoling her at that point; that is until Rascheka approached her. Rasheka requested that the resident teach Rascheka how to decorate a box that the resident stated she needed for an Easter gift. Soon, they were both cutting out decorative paper and pasting it to a box, and the tears turned to laughter! Both the resident and Rascheka were applauding how nice the box had turned out and discussing where they were going to put it so everyone could see their finished product. It was so nice to see Rascheka assess the situation, and immediately know what she could do to resolve it. This is an attribute that is innate in our Juniper employees, and it makes my job so gratifying!

Ray Richardson Listener Extraordinaire

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Community: Williamstown

Submitted by: Mary Jane Eicke

Department: Dining

Nominee: Raymond Richardson

Raymond took the time to sit and chat with a resident who had been extremely confused. I saw Raymond sitting with a resident just listening to her stories, therefore making her feel important. She had been very confused, and felling very low, but after spending time with Ray, she shared how nice it was to sit and converse with someone who cared. She was on “Cloud 9” after sipping a cup of tea with Ray and reliving some of her early child hood stories. It was nice to see her so uplifted after spending time with Ray. Ray took the time, even though he had work to do, because it meant a lot to him to see her more relaxed and co-operative.

Kitty Care

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Community: Williamstown

Submitted by: Mary Jane Eicke

Department: Connections

Nominee: Carol Burg

A resident was upset because she had no food or litter for her cat as her daughter had not visited to bring the needed supplies for her precious pet. She was visibly upset and disappointed. Carol stopped to question why the resident was distraught. When she found out the reason, she immediately made a list of the needed supplies, and went to the store to purchase the required items. Our pets are very precious to us, and this certainly alleviated any anxiety this resident had. She was able to care for her pet thanks to Carol. Later, the resident’s daughter called to thank Carol for taking the time to assist her mother while the resident’s daughter was ill and unable to visit.

Calming Presence

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Community: Williamstown

Submitted by: Mary Jane Eicke

Department: Environmental Services

Nominee: Loretta Doherty

A resident was upset that she had things in her room that she believed were not hers. Loretta took the time to sit and discuss what she felt was not hers. As they sat comfortably in the living room, Loretta took each item and asked if it belonged to the resident. This process took at least 30 minutes, but at no time did Loretta rush this resident or dispute her claim. At the end of the conversation, the resident hugged Loretta and thanked Loretta for straightening things out for her. The resident was satisfied, and returned to her room. Later that day, the family visited and explained where the items came from. The resident was excited with her new found gifts. Thanks to Loretta, this resident was spared being stressed until her family arrived. This is when the Juniper philosophy is made real!