Category Archives: Deliver Personalized Experience

Full Service Dining With a Smile

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Community: Chatham

Submitted by: Linda Prescott

Department: Dining

Nominee: Max Jeanty

Max exemplifies the Juniper Spirit.  There are numerous acts of kindness he does daily and I cannot single out just one. When Max works in dining, he gives the residents at his tables the “full service” treatment.  Good service, humor, smiles, and most of all the happy looks on their faces, the looks of “satisfaction”. On occasion, when a new employee joins the dining staff, Max will bring the individual around and introduce him/her to the Juniper employees working that day. CHEERFUL RESIDENTS. APPRECIATIVE NEW HIRES. It makes me feel grateful to know and work with Max who goes above and beyond with kindness and professionalism.

Getting to Know You…Getting to Know All About You…

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Community: Williamstown

Submitted by: Mary Jane Eicke

Department: Connections

Nominee: Teasha McAllister

Teasha developed a relationship with a resident who was having difficulty adjusting to our community.  He was aggressive at times, and was often exit seeking. Teasha took time to meet with him several times a day to establish a trusting relationship with him. She persevered so that eventually he was less aggressive and more comfortable with his surroundings. Knowing how much he enjoyed being outdoors, she introduced other residents with similar interests to participate in maintaining the garden at our facility; this lessened his anxiety and assisted in developing a social relationship with his peers. There were times when the only person he would speak with or confide in was Teasha.

As a result of Teasha’s commitment to this resident, he has adjusted well to his environment. Had it not been for her kindness and patience, this gentleman would not have adjusted as well as he did. It was heart-warming to see how this resident developed a relationship with Teasha, and how she assisted him in becoming an amicable, cooperative resident. It was quite noticeable that staff and management noticed all the effort and energy that Teasha had invested in trying to provide quality to this man’s life in Juniper Village.

Extra Mile for Memorable Dining Experiences

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Community: Lebanon

Submitted by: Ray Krueger

Department: Dining

Nominee: Tina Garloff

Tina always makes the dining experience great for the residents.  She adds personal touches to each meal by creating special side dishes, and by going the extra mile to make things better tasting and visually more appealing.   She really shines when she does special events.  When she is in charge of the food for an event, we can rest assured that everything will go smoothly.

When Tina creates special salads, meals, and individual desserts, the residents feel that they are special.  The residents love the personal touch Tina delivers at each meal.   The Leadership Team knows that they can count on Tina to do a great job with special events.

It is gratifying to see someone who takes so much pride in taking care of our residents.  It is something that she tries to spread to all associates in all departments.   The Leadership Team knows that they can concentrate on other aspects of a special event because the food is well taken care of by Tina.

Tina’s excellent work ethic is brought to my attention whenever I am in contact with residents and at Food Committee meetings.  They all have great things to say about her.  We also receive many positive comments at special events that involve food which Tina has prepared.

Spontaneous Celebration Dance Party

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Community: Brookline

Submitted by: Kaitlin Hoover

Department: Connections

Nominee: Katie Rimmer

A resident of Wellspring had been feeling down over the past couple of days. This resident brought one of his favorite CD’s to the gathering room common area where fellow Wellspring friends and Katie, one of our Connections Associates, were listening to music and chatting. With CD in hand, this resident was in a nearby room observing the happenings with a somewhat somber look on his face. With a big smile, Katie invited him over and asked to see what he had in his hands. When he presented this item, Katie found that it was a Toby Keith CD that he had brought out from his room. Without hesitation, Katie asked if she could borrow the CD to share this with the rest of the Wellspring residents who were in the Gathering room at that time.

The resident agreed enthusiastically and was proud to share some of his favorite music. Once the music started to play, Katie began to dance with the resident and join in with his singing and air guitar show, which grabbed the attention of the other Wellspring staff and residents. Everyone stopped to watch, and Katie began to line dance for the crowd. Soon after, everyone started to clap and cheer her on, which got more residents and staff to join in on the dancing, clapping, and singing. In no time, the entire gathering room and all of the folks passing by had to stop and get involved in all of the fun. The fun and spontaneous nature of this was too contagious for anyone to ignore. It filled everyone’s heart with happiness and turned this particular resident’s frown upside down as he was proud to share his music with fellow friends. What a moment to witness! Katie is also one of our newest Connections Associates at Wellspring, and it just goes to show how wonderful of an addition she truly is to the Wellspring family. Thanks for all of your positive energy towards the staff and residents of Wellspring.

It warmed my heart to see how Katie goes above and beyond to deliver a personalized experience in order to lift the spirits of an individual resident by bringing the entire Wellspring family, staff and residents, together over this resident’s favorite music. To know that she is able to “go with the flow” and create this kind of moment without preparation makes me feel so lucky to have such a wonderful Connections Associate on the Wellspring team. Juniper Bucks were given, and a fellow Connections Associate stated to our Connections Director that she aspires to take bits and pieces from Katie and apply it to the way that she interacts with Wellspring residents. Our Connections Director stated to Katie how special of a moment she created and that it looked like the entire gathering room was having a blast!

Fostering Friendships

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Community: Lebanon

Submitted by: Joan-Marie Norman

Department: Connections

Nominees: Becky Duke, Christine Heibel

Becky (Connections) and Christine (Community Relations) made visits to Katie (a dear resident) in a Skilled Rehab Facility. The visits were on separate dates and our staff made the visits unknown to each other, but the results were priceless and the SAME. Katie has a shared accommodation here at Juniper, and her roommate was in a skilled rehab across town at the same time. Each resident had their struggles and “ups and downs”. Christine would visit and provide encouragement to each resident and was always asked, “How is my roommate doing?” Becky would visit and was always asked the same, “How is my roommate doing?” The residents missed each other immensely.  Becky and Christine took charge making photos available from a special activity at Juniper Village. Each resident had tears in their eyes and spoke of happy events at Juniper. Each wanted to work harder at therapy to get back together! The families of these residents could not believe the devotion two strangers, now best friends, could have for each other. Knowing that our team members go the extra mile to help separated friends find a happy moment is tremendous! Sharing their passion in a little gesture, a special photo. The family members were ecstatic that staff would go out of their way to ensure the happiness of residents.

Dedicated Housekeeping Team

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Community: Cape Coral

Submitted by: Shellie Ferrara

Department: Environmental Services

Nominees: Adriana Almeida, Yanaisy Hererra, Gledys Santos

Adriana Almeida, Director of Housekeeping for Cape Coral, has been with Juniper Village since April 2002. Adriana is our “house historian” and when we want to hear stories of times gone by, she is our go to person. More importantly, Adriana and her team are unwavering no matter what is put in front of them. 2015 brought us a lot of census growth (more than Adriana has seen in over 10 years). The increased number of rooms to clean and the amount of laundry to be done are just a couple of the challenges our growth brought to our housekeeping team.

Even though census growth brought increased workloads to our housekeeping department, there hasn’t been a single complaint from one of the associates. The housekeeping staff still delivers a personalized experience to each resident. As one example, there are a handful of residents who are quite particular in how their laundry is done. Adriana caters to these individuals and does their wash herself.

I am proud when a resident tour or other professional visits our community and comments on the cleanliness of our community. First time visitors are always pleasantly surprised when coming through our front doors at the warmth and cleanliness of our community.

Made His Birthday Special!

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Community: Williamstown

Submitted by: Mary Jane Eicke

Department: Leadership

Nominee: Raymond Bradley Richardson

Luis Anselmi, who is one of our long-time residents, was feeling a little depressed as his birthday was fast approaching. When Luis and I spoke, he was concerned that his son and grandchildren had forgotten his special day. I reassured him on several occasions that his birthday was special and his children would not forget him.

Luis was getting more depressed as his birthday was fast approaching. Raymond, our FSD, approached him and what his favorite meal would be. Luis requested a T-Bone steak with a mixed salad, and a special balsamic reduction dressing. Raymond immediately went out to the store to purchase everything to make this birthday a special one. When Luis saw his dinner, his face lit up like a candle! That evening his son visited him and that was the end of a perfect day.

I was really concerned about the emotional state of Luis’ state of mind, but was so excited to hear of his reactions when he enjoyed his birthday dinner. Luis expressed to me that he was a HAPPY MAN!  All because Raymond provided him with his special birthday dinner.

Extra Mile

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Community: Meadville

Submitted by: Monica Blood

Department: Wellness

Nominee: Malinda Myers

When our residents age in place, it sometimes gets a little worrisome to the resident to get them to their appointments when their families work or live far away. Malinda took that extra mile to ensure she could get a resident’s appointment switched to have one of our part time staff go with her, called the family, called the dentist and had everything worked out in a very timely fashion.

It’s the little things that we do that make such a huge impact on our resident’s lives. The resident was ecstatic that we could help her make arrangements to get to her appointment as scheduled and have an escort for her.

I am always proud of my associates when they go above and beyond and truly appreciate everything they do for our residents. The resident was very thankful and truly appreciated the diligence on Malinda’s part.

Staff Appreciation Week

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Community: Williamstown

Submitted by: Mary Jane Eicke

Department: Connections

Nominees: Teasha McAllister, Elise Morris

Teasha worked diligently and efficiently to provide our staff with a memorable staff appreciation week. Teasha went above and beyond to plan, develop, and execute a memorable Staff Appreciation Week. Each day was planned to provide an unforgettable experience for our Williamstown staff. Many prizes, gift certificates, and yes even Coach Purses were raffled off during the course of our celebratory week.  The COACH EXPERIENCE was provided through the generosity of our DOW Elise Morris. As a result of this great experience, this celebrations was received by many and well appreciated. It was very gratifying to see the many happy and surprised associates receiving their gifts and special lunches.  It is what team work is all about.

Going Above and Beyond

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Community: Shenango Inn

Submitted by: Monica Blood

Department: Wellness

Nominee: Tabitha Cook

While helping out in our Juniper Village at the Shenango Inn, I have been privileged to work with some amazing people who truly care. Tabitha has been with Juniper for several years and really stands out in this community. Not only does Tabitha know the residents by name, she knows a lot of their medical histories, likes and dislikes, and has a great rapport with them. You can see the residents’ faces light up when Tabitha stops to say hello every day. Tabitha goes above and beyond every day to ensure the residents are happy and well taken care of.

Tabitha truly stands out in this community as she is always helping a resident or peer member. She is very outgoing and knowledgeable about her position, and the day to day flow of the wellness department. It is truly heart-warming to watch Tabitha interact with the residents. To her it is just an everyday occurrence, but when you take a step back and watch, this is what nurturing the spirit is all about!

The residents truly love Tabitha and appreciate the extra second she may take to stop and say hello. Their faces and smiles tell it all.