Category Archives: Lead By Example

It’s Never Too Late to Recognize True “Compassion”

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Community: Chatham

Submitted by: Linda Prescott

Department: Wellness

Nominee: Ellen Riggiani

This incident happened at the end of last year, and it is always on my mind, but I had never put it to words or on paper. A resident was not feeling herself, and she was very agitated. I watched as Ellen walked her down the hallway, her arm around her shoulders talking to her ever so softly with warmth and compassion. The resident was calm and went back to her room less agitated. I have realized so many times after that this is Ellen!! I feel that Juniper hired the “Right” person for the job. A person who cares about people, who leaves her personal life outside, and steps in the Juniper building and takes a full supervisory role.

Congratulations Graduate!!

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Community: Williamstown

Submitted by: Ellen Richardson

Department: Wellness

Nominee: Shontese Womack

Shontese is a Resident Associate here in our Wellspring Memory Care. She has been a FT employee since June 29, 2016. Along with that, she was a full time single mother and FT student working to complete her degree. She received her Bachelor of Science in Business Management on May 18, 2017 from Wilmington, Delaware. She is an inspiration to all young ladies. The staff is so proud, and she was thrown a celebration for her success.

Smile While You Work

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Community: Chatham

Submitted by: Ellen Reggiani

Department: Wellness

Nominee: Nadeze Edmond

Nadeze has always been a skilled and competent resident associate. However, I noticed that she rarely smiled, which was also mentioned by others. I decided I would sit down with Nadeze to see if I could help in anyway. I told her that she looked unhappy, and I even asked if she liked her job. She did like her job and did not believe that she rarely smiled which gave off that impression to others. Now, Nadeze always has a smile on her face. In fact, she smiles so often it’s contagious. It made me feel good knowing that having that simple conversation brought to Nadeze’s attention something she didn’t previously know, but chose to correct. Staff and residents both have commented on how Nadeze was changed. The residents under her care are always speaking very highly of her.

All-Around Dedicated Leader

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Community: Williamstown

Submitted by: Ellen Richardson

Department: Leadership Team

Nominee: Mary Jane Eicke

Our Executive Director Mary Jane Eicke is an all-around dedicated leader. Mary Jane comes in early each day and sits at our front desk and greets all our residents as they come to breakfast. Her personality is an example of the Juniper Experience of Nurturing the Spirit of Life. Our residents feel the love and know that they can talk to her about anything. Our families also feel the love as she makes personal phone calls to them to advise of the going-ons of their loved ones. I get a great joy listening to her interactions in the morning.

“New” Chairs Through Hard Work

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Community: Williamstown

Submitted by: Mary Jane Eicke

Department: Environmental Services

Nominee: Norman Lewis, Raymond Richardson

We finally received our new chairs for the dining room in the Village, but now we had to transfer the older chairs to Wellspring’s dining room. Norman and Raymond took it upon themselves to thoroughly clean all of the salvageable chairs until they were like new and transport them to Wellspring. Not only was this a tremendous task, but it was made more difficult by the fact that it was pouring rain the entire day. However, it had to be done, and these two gentlemen did it without any complaints or grumblings. Leading by example is certainly the manner in which this task was completed, and residents in both buildings were so happy to see their new dining room chairs to be enjoyed during their meal time.

Summer Kickoff Cook-Out

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Community: Lebanon

Submitted by: Lindsay Bender

Department: Leadership

Nominee: Joan-Marie Norman

On Monday, June 20th, Joan-Marie scheduled a cook-out for employees to kickoff summer.  She had her husband, Chuck come in and grill hot dogs, hamburgers, and chicken for the masses.  Her daughter, Michelle, also came and had a real snow cone machine and theater popcorn machine!  Joan-Marie also had a prize wheel where everyone was a winner, whether a candy bar or gift card, everyone received at least 1 prize.  She also encouraged everyone to wear our new “Juniper Giraffe” t-shirts.  The residents loved the new shirts and everyone’s spirits lifted by the events of the day.

As the Executive Director, Joan-Marie is undoubtedly a very busy person.  Also, recently becoming a Grandma to her first Grandson, she’s very busy outside Juniper Village at Lebanon.  In spite of her overbooked home and work schedules, she took the time to plan and execute this cookout, making our staff feel appreciated and encouraged to Nurture our Residents’ Spirits even more!

As a Leadership Team Member here at Juniper Village at Lebanon, we don’t have too many events specifically for the staff.  We do a few small gestures at each monthly meeting (heroes of the month) but due to all of our very busy schedules, we don’t take the time to treat ourselves.  Joan-Marie planned this cook-out and made sure everyone was able to take a break to grab some wonderful food and treats and enjoy the camaraderie of their fellow co-workers.  It reminded me of the joy and the feeling of home I have working at Juniper and the great family I have with the Staff and Residents.

Many of the co-workers thanked Joan-Marie and her family personally.  Several Residents commented on our “casual” attire for the day, saying they think we should dress that way more often as it made them as comfortable as we felt!

Team Work From The Top

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Community: Cape Coral

Submitted by: Daisy Godbee

Department: Leadership

Nominees: Katie Castro, Jennifer Harris, Don Breneman

T E A M SUPPORT FROM OUR HOME OFFICE

The bond that is within our community is indescribable, from the Leadership Team to our team members, our residents, families and volunteers; as changes come, sometimes it is a difficult thing to experience. Support at this time is VERY important. We at Juniper Village of Cape Coral would like to take this time to share our deepest gratitude to some of our amazing members from our Home Office.

Katie Castro, Executive Director in Training, was an inspiration with new and fresh suggestions. Her passion for our residents was evident from day one, jumping in to any challenges that were present at any given time and always with a smile, assisting in many departments. At our 9th annual Senior Olympics, Katie assisted our monarch of our building, Lorena, who is at the wonderful age of 107. Lorena shared with me that with the assistance from Katie, she thoroughly enjoyed the event. The list would be endless of how much her presence touched everyone. Thank you Katie!!!

Don Breneman was truly a gem in sharing his wealth of knowledge with us. Ensuring us that he was here in whatever our needs were for that time. We took advantage of that offering and had him assist us in our Senior Olympics. Don met many of our residents and listened as they shared their stories with him.

Jennifer Harris was and is an inspiration. She did not hesitate to offer her services in whatever or where ever she was needed; coming out during mealtimes to chat with our residents, meeting our newest team members, making it a point to meet the families of our residents. With all of the challenges and responsibilities Jennifer has, she made it a point to assist in one of our very successful activities, our Eatable Arrangements class. Jennifer jumped in and took on the job of slicing and shaping many of our fruits and cheeses. She came in and assisted with our residents when the class was over.

As the saying goes “We Lead By Example,” and it certainly was displayed by these three leaders. It was heartwarming and rewarding to see that they were willing and able to share some of their valuable time with our residents and team members. Thank you!!!!

Snowblower, Shovels, and Salt, Oh My!

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Community: Williamstown

Submitted by: Mary Jane Eicke

Department: Leadership/Wellness

Nominees: Our Entire Wonderful Staff

As the entire leadership team and associates watched the progression of a significant snow event, we immediately went into to PLANNING MODE!!!!! What do we need to do to take care of our residents? An inventory of food, water, sleeping accommodations, generator functionality, supplemental lighting, and more was taken. Staffing was reviewed, our snow removal contractor notified of the importance of clearing our lot, and our snow blowers, shovels, and salt were all accounted for. Resident associates willingly agreed to sleep over to care for the residents. Dietary staff were scheduled for the long week-end ahead to provide appropriate food and nutrition for everyone.

As the ED, I was provided a nice room for my first snow fall at Juniper Village. My accommodations were next to the laundry, and I now realize that the staff utilize the washer and dryer all night.  I could account for this by the roaring of the water for each load done. I had a bird’s eye view of the parking lot, which I monitored through the night for safety.  The next day consisted of having associates picked up to relieve those who worked throughout the day, and reassuring residents that we were safe, and there was no need for concern.  The only thing missing from their routine was their newspapers.

Sunday brought sunshine and clear roads.  Everyone that was scheduled to report for work arrived on time and in good spirit. The staff that had camped out over the week-end were happy to hear that they could return home at last. That afternoon, the staff were treated to a nice Italian lunch in appreciation of all their efforts. We survived the blizzard, and what made it even more important to me, was on my way out Sunday afternoon, one of the residents come up to me and stated, “Thank you for being here and taking care of us through this storm!”  This meant everything to me.

Everyone Loves Frank!

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Community: Chatham

Submitted by: Fitzpatrick Gibson, Oscar Amiaza, Chiquela Dennis

Department: Dining

Nominee: Frank Pascale

Frank is a wonderful boss. He sets a great example by never disappointing and always putting his best foot forward. He is such a selfless and giving person, never taking anything said personally. He is always supportive and always truly caring towards those around him. He creates such a positive and understanding environment that is also fun and a great place to work. He makes it feel good to come and work every day.

Showing the Way

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Community: Brookline

Submitted by: Missy Ebner

Department: Leadership

Nominee: Liz Plozner-Chalfa

At a recent visit to Brookline Wellspring in State College, when walking the community with Liz, I watched her address the needs of a few residents. In some cases, the resident wasn’t aware of the need (shoes off, etc.) in other cases the resident attempted to express a need. Liz did not summon the assistance of the resident associate, but instead personally handled each need or issue immediately. She knew these residents very well too, as she addressed them each respectfully by name and made them feel secure. Leading by example encourages others to do the right thing. It was obvious that the staff I witnessed that day follows Liz’s examples. I felt that the residents were loved and cared for by everyone, even those in the highest positions of leadership.