Category Archives: Lead By Example

Spirit of Service to Juniper and Our Nation

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Community: Williamstown

Submitted by: Teasha McAllister

Department: Connections

Nominee: Sarah Kuhn

Sarah Kuhn came on board as a Care Associate with Juniper Village of Williamstown last spring. From the moment I met Sarah during orientation, I was captivated by this young woman’s beauty of spirit, quest to be and do her best, her respectful demeanor, and her effortless capacity to engage within a team.  Sarah went on to learn and grow at Juniper in her position and literally affected everyone around her in a joyful, positive way. She touched everyone from residents, families, and management, to all of her Juniper Team. Sarah was always going above and beyond as she engaged in all aspects our community functions.  Sarah always backed her team members and was always an ever present help in every situation.  She demonstrated true team and leadership capacity and was always eager to shine the light on her entire team.  Sarah never sought to obtain attention toward herself, but rather performed to excellence and always shared the positive results with her team as a whole.

Sarah also is enlisted in the U.S. Army Reserves and is now serving within the Army in direct benefit and protection for our nation!  I have no doubt that Sarah is performing her military responsibilities in excellence as she did her duties here at Juniper with us.  Sarah will return to us when her tour of duty is complete and we are anxiously counting down the days. She is what true service, spirit, and leadership are all about. We miss her greatly and keep her in our prayers daily!

Exemplary mentor and friend

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Community: Chatham

Submitted by: Andrea Galindo

Department: Dining

Nominee: Frank Pascale

Frank Pascale is an extraordinary person that finds solutions where everyone else see obstacles or problems. He can think clearly under pressure and  that allows him to manage every situation successfully. He leads by example and creates a peaceful work environment. His attitude makes you feel that you don’t only have a manager but a mentor and a friend. I hope that everyone in the leadership team is making their staff feel like that.

Getting even better!

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Community: Chatham

Submitted by: Frank Pascale

Department: Leadership

Nominee: Joann Malanga

Joann has set the standard by which we should be operating thus increasing resident and employee satisfaction. Joann had done this by raising the bar for all of us and holding our feet to the fire. This has resulted in better customer, surveys and better employee surveys. This has made me feel very motivated, confident and happy walking the halls. We’re doing well and getting even better!

Small things matter

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Community: Chatham

Submitted by: Maureen Riddick

Department: Wellness

Nominee: Gwen Willis

Gwen reported for work at 3pm and proceeded to clean and organize the med cart before starting med pass. She believes there is a place for everything and organization yields accuracy. I told Gwen she was a great example of how a med-tech should begin her shift. Gwen felt great and thanked me for the comment and for noticing the small things.

Fitness for Better Health and Working Conditions

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Community: Chatham

Submitted by: Frank Pascale

Department: Dining

Nominee: Maxon Jeanty

Maxon is a fitness buff. During break time he started fitness training many employees. Now he has started a fitness club for anyone that is interested in joining. We believe that a fit employee is a better employee. Team building is also made possible as the employees share this common goal – being fit! New friendships are formed and working conditions are better for all. We all feel great!

Carol and Mari-Caroll to the Rescue!

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Community: Williamstown

Submitted by: Mary Jane Eicke

Department: Connections

Nominee names: Carol Burg and Mari-Carroll Weidner

Our concierge had an extremely serious car accident several weeks ago. When Carol was called by Ronnie, she immediately ran from her bed to Ronnie’s home, to take care of her beloved dog, Gunner. This alleviated some of Ronnie’s concerns during this difficult time. Carol cared for the dog during the night and brought Gunner into our community the following morning. At that time Mari-Carroll was able to take Gunner to be at home with her dogs, until Ronnie was feeling better. In the mean time, Mari Carroll took Gunner to visit Ronnie, which made her feel much better seeing her beloved pet until her health was restored.
It was heartwarming to witness how our staff not only care for our residents, but for their team members. I was so proud to see this caring nature demonstrated by my team at Juniper Village.
All of us at Juniper Village in Williamstown are proud to have these people a part of our Juniper Family.

Tom is always on top of things

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Community: Brookline

Submitted by: Bobbi Jo Green

Department: Environmental Services

Nominee: Tom Pollock

Sitting at the front desk at The Pines, I am constantly hearing positive remarks about Tom from our residents and family members. They regularly mention what a hard worker Tom is and how prompt and polite he is in handling any and all maintenance issues. It is frequently mentioned how pleasant he is to deal with; they say that they never have to wait for him – he is “on top of things!”  Residents and families constantly praise his good work and attitude. It makes me proud to be a part of the Juniper Village Senior Living at Brookline team!

Our Residents Love Us! We are United! We are a Team!

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Community: Chatham

Submitted by: Linda Prescott

Department: Business Office

Nominee: Christine All Bellofatto

At times individuals working as concierge, did not complete assignments which created problems for the next concierge. The concierge that followed had to complete the undone tasks along with their required duties. This sometimes resulted in the concierge that stepped in having to stay beyond the time his or her shift ended. It is understood that we all may have situations that arise that create a need for schedule changes due to an emergency.  If assignments cannot be completed our Director is notified and she makes the decision as to how and who will complete the task. Our Director started having monthly meetings. Issues and workloads are discussed, and projects are given out. A monthly concierge schedule is prepared. Concierge’s will take turns working holidays so the same person will not have to work same holiday each year. Vacation days and time off were discussed. When an unplanned day is needed it is up to the concierge to find a replacement and inform the Director. A revised calendar is prepared and given to the Leadership team.

By the Director listening to our concerns and taking action we feel strong; we feel good; and we feel confident in the job we do. We have an excellent rapport with each other due to these monthly meetings. Our Director instills confidence that we can turn to her without hesitation at anytime WE LIVE THE JUNIPER CREED

The Devil is in the Details!

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Community: Juniper Home Office

Submitted by: Lynne Katzmann

Nominee: Diane Byrne

Diane virtually single-handedly created a conference that was engaging, educational and demonstrated many of our values and behaviors. She facilitated collaboration so we could work better together for excellence. She was accountable for results: everything came off without a hitch. She lead by example: if only we could all be that talented! Thanks to her efforts Juniper’s leadership is stronger, more capable and more cohesive! I’m smiling from the inside out!

It Takes a Village!

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Community:  Mount Joy

Submitted by:  Alyssa Williams

Department:  Wellness and Business Office

We have a resident who suffers from episodes where she collapses and loses partial-consciousness, and it was during one such episode in which we came upon her being held up by outside volunteers at our Oasis Station. The ladies, visiting from a church, allowed one of us to take over and  support her as another team member radioed for assistance. Help arrived quickly, and we all worked together to care for her. In her fall, the resident had pinned a trash receptacle under her leg. Theresa checked her leg for injuries while our Director of Wellness, Veronica cleaned up her spilled drink to avoid any slipping, and a member of our Wellness Team, Lisa, checked her vitals and stuck by her as she came out of her episode.  Our resident had also spilled her drink on herself during her fall, so we all assisted to get her freshened up.

 After the incident, the ladies from the church approached Theresa.  They asked what happened, if our resident was okay, and what her position was at Juniper Village at Mount Joy. Theresa couldn’t disclose any information about our resident, but did tell them that she is the Business Office Manager. The women were very surprised by Theresa’s knowledge and caring response to the situation. They continued to explain that they had visited many communities and have never seen the sort of compassion and care we provided.  They stated that at other communities, they felt that the staff treat residents like they are duties and their needs are tasks they fulfill. In return, we explained that this is our residents’ home and we become their family, so we care about their well being and happiness. The ladies said that ours was a different and beautiful community, and that our associates truly care and have passion for what they do. We thanked them and told them that yes, we are very lucky!