Category Archives: Uncategorized

Full Service Dining With a Smile

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Community: Chatham

Submitted by: Linda Prescott

Department: Dining

Nominee: Max Jeanty

Max exemplifies the Juniper Spirit.  There are numerous acts of kindness he does daily and I cannot single out just one. When Max works in dining, he gives the residents at his tables the “full service” treatment.  Good service, humor, smiles, and most of all the happy looks on their faces, the looks of “satisfaction”. On occasion, when a new employee joins the dining staff, Max will bring the individual around and introduce him/her to the Juniper employees working that day. CHEERFUL RESIDENTS. APPRECIATIVE NEW HIRES. It makes me feel grateful to know and work with Max who goes above and beyond with kindness and professionalism.

Little Bunny Foo Foo

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Community: Lebanon

Submitted by: Rebecca Duke

Department: Wellness

Nominee: Colette Stroh

Although Colette is a rather new addition to the staff of Juniper Village at Lebanon, she comes with years of experience and a passion for her job in the Wellness department.  She is constantly thinking of ways to bring new experiences to the residents, and recently she brought her baby bunnies in for a visit.  Only a few weeks old, the bunnies were adorable, and the residents could easily hold them on their laps.  Some even fell asleep on the residents!  Colette was especially pleased to see a huge smile on the face of one particular resident.  Just the night before, this man was having a very difficult time, and Colette spent quite a bit of time trying to calm him down by talking to him.  She offered to try to get his doctor appointment moved sooner, which seemed to appease him at the time.  However, after a lengthy visit with the bunnies, he said, “You know, I think I can wait until my regular appointment.  You don’t need to call my doctor anymore.” Even Colette was surprised at the therapeutic effect that the baby bunnies had on this resident who had been so distraught only 12 hours previously.  All of the residents were just infatuated with the adorable black and white bunnies, which were all soon to be going to their new homes.

As a member of the Connections department, I am always pleased to see people from other departments go the extra mile and go above and beyond their departments to provide a unique experience for the residents.  I appreciate Colette’s enthusiasm and her willingness to do a lot of extra work to bring her rabbits to work with her, so that the residents can enjoy a special time with the rabbits.  I am so glad that Colette is part of the Juniper Village at Lebanon team! There was lots of feedback, which was shown in the smiling faces of all of the residents in the lobby that day!  Any visitors that happened to be in the building that day certainly could feel the joy that filled our building!

Getting to Know You…Getting to Know All About You…

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Community: Williamstown

Submitted by: Mary Jane Eicke

Department: Connections

Nominee: Teasha McAllister

Teasha developed a relationship with a resident who was having difficulty adjusting to our community.  He was aggressive at times, and was often exit seeking. Teasha took time to meet with him several times a day to establish a trusting relationship with him. She persevered so that eventually he was less aggressive and more comfortable with his surroundings. Knowing how much he enjoyed being outdoors, she introduced other residents with similar interests to participate in maintaining the garden at our facility; this lessened his anxiety and assisted in developing a social relationship with his peers. There were times when the only person he would speak with or confide in was Teasha.

As a result of Teasha’s commitment to this resident, he has adjusted well to his environment. Had it not been for her kindness and patience, this gentleman would not have adjusted as well as he did. It was heart-warming to see how this resident developed a relationship with Teasha, and how she assisted him in becoming an amicable, cooperative resident. It was quite noticeable that staff and management noticed all the effort and energy that Teasha had invested in trying to provide quality to this man’s life in Juniper Village.

Dedication To Well Being of Residents

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Community: Williamstown

Submitted by: Teasha McAllister

Department: Connections

Nominee: Stephanie Crivero

Stephanie Crivero happened to come to one of our Annual Shredder Events, and we met, and had a great conversation!  She had a wonderful time at the event, and really enjoyed engaging with our residents.  I saw she had a beautiful way with our residents, and we continued to chat.  Before she left, Stephanie asked me if we had any openings for a part time position. She said she would love the opportunity to dedicate herself to bringing joy and increasing well-being for residents.  She had also experienced the devastation Alzheimer’s brings to a person and to their entire family.  She told me that she would love to be able to help in some way.

Of course, we immediately began the hiring process, and brought Stephanie on board in our Connections Department!  Stephanie has been here for several years now with exemplary service to all of our residents, families, and team.  Stephanie shines her light to everyone she comes in contact with, and has been fulfilling the purpose she described to me at our Annual Shredder Event years before, when she just came to safely shred her documents.

It fills my heart with joy to meet such wonderful people in the world, and to have built a beautiful relationship with such a very special woman!  It is our joy to have Stephanie in our Connections Department.

Team Work From The Top

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Community: Cape Coral

Submitted by: Daisy Godbee

Department: Leadership

Nominees: Katie Castro, Jennifer Harris, Don Breneman

T E A M SUPPORT FROM OUR HOME OFFICE

The bond that is within our community is indescribable, from the Leadership Team to our team members, our residents, families and volunteers; as changes come, sometimes it is a difficult thing to experience. Support at this time is VERY important. We at Juniper Village of Cape Coral would like to take this time to share our deepest gratitude to some of our amazing members from our Home Office.

Katie Castro, Executive Director in Training, was an inspiration with new and fresh suggestions. Her passion for our residents was evident from day one, jumping in to any challenges that were present at any given time and always with a smile, assisting in many departments. At our 9th annual Senior Olympics, Katie assisted our monarch of our building, Lorena, who is at the wonderful age of 107. Lorena shared with me that with the assistance from Katie, she thoroughly enjoyed the event. The list would be endless of how much her presence touched everyone. Thank you Katie!!!

Don Breneman was truly a gem in sharing his wealth of knowledge with us. Ensuring us that he was here in whatever our needs were for that time. We took advantage of that offering and had him assist us in our Senior Olympics. Don met many of our residents and listened as they shared their stories with him.

Jennifer Harris was and is an inspiration. She did not hesitate to offer her services in whatever or where ever she was needed; coming out during mealtimes to chat with our residents, meeting our newest team members, making it a point to meet the families of our residents. With all of the challenges and responsibilities Jennifer has, she made it a point to assist in one of our very successful activities, our Eatable Arrangements class. Jennifer jumped in and took on the job of slicing and shaping many of our fruits and cheeses. She came in and assisted with our residents when the class was over.

As the saying goes “We Lead By Example,” and it certainly was displayed by these three leaders. It was heartwarming and rewarding to see that they were willing and able to share some of their valuable time with our residents and team members. Thank you!!!!

Extra Mile for Memorable Dining Experiences

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Community: Lebanon

Submitted by: Ray Krueger

Department: Dining

Nominee: Tina Garloff

Tina always makes the dining experience great for the residents.  She adds personal touches to each meal by creating special side dishes, and by going the extra mile to make things better tasting and visually more appealing.   She really shines when she does special events.  When she is in charge of the food for an event, we can rest assured that everything will go smoothly.

When Tina creates special salads, meals, and individual desserts, the residents feel that they are special.  The residents love the personal touch Tina delivers at each meal.   The Leadership Team knows that they can count on Tina to do a great job with special events.

It is gratifying to see someone who takes so much pride in taking care of our residents.  It is something that she tries to spread to all associates in all departments.   The Leadership Team knows that they can concentrate on other aspects of a special event because the food is well taken care of by Tina.

Tina’s excellent work ethic is brought to my attention whenever I am in contact with residents and at Food Committee meetings.  They all have great things to say about her.  We also receive many positive comments at special events that involve food which Tina has prepared.

What a Team Player

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Community: Williamstown

Submitted by: Ellen Richardson

Department: Dining

Nominee: Raymond Richardson

A couple of weeks ago I was out sick, and I had to get my A/R billing out. I was home and called in trying to figure out how I could do this. I worked on it at home then called in, and there was Ray, so I told him how to go into PCC to run the statements.  He did and print them out, and he got them in the mail. There he was covering the front desk, doing his job, as dietary manager, while helping out me, the BOM. Is that a team player or what? I am so proud of my coworkers.

Celebration of a Beautiful Team Member in Williamstown

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Community: Williamstown

Submitted by: Teasha McAllister

Department: Dining

Nominee: Lynette Jones

It has been my joy to work with Lynette Jones, a Cook in the Dining Services Team.  Lynette is the beautiful smile that welcomes each resident, as well as team members and families early in the mornings each day!  As residents make their way each morning to the Dining Room, there, through the window they will be met with Lynette’s radiant smile, preparing their special breakfast to start their day!  Lynette always shines, and she keeps her kitchen in pristine status.  Lynette shares her spirit and strong faith with her team and residents as she does her best to bring delectable breakfast experiences to them each morning.  It is my joy to work with Lynette Jones, and her faith, spirit, and smile are a source of great inspiration to all!

Spontaneous Celebration Dance Party

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Community: Brookline

Submitted by: Kaitlin Hoover

Department: Connections

Nominee: Katie Rimmer

A resident of Wellspring had been feeling down over the past couple of days. This resident brought one of his favorite CD’s to the gathering room common area where fellow Wellspring friends and Katie, one of our Connections Associates, were listening to music and chatting. With CD in hand, this resident was in a nearby room observing the happenings with a somewhat somber look on his face. With a big smile, Katie invited him over and asked to see what he had in his hands. When he presented this item, Katie found that it was a Toby Keith CD that he had brought out from his room. Without hesitation, Katie asked if she could borrow the CD to share this with the rest of the Wellspring residents who were in the Gathering room at that time.

The resident agreed enthusiastically and was proud to share some of his favorite music. Once the music started to play, Katie began to dance with the resident and join in with his singing and air guitar show, which grabbed the attention of the other Wellspring staff and residents. Everyone stopped to watch, and Katie began to line dance for the crowd. Soon after, everyone started to clap and cheer her on, which got more residents and staff to join in on the dancing, clapping, and singing. In no time, the entire gathering room and all of the folks passing by had to stop and get involved in all of the fun. The fun and spontaneous nature of this was too contagious for anyone to ignore. It filled everyone’s heart with happiness and turned this particular resident’s frown upside down as he was proud to share his music with fellow friends. What a moment to witness! Katie is also one of our newest Connections Associates at Wellspring, and it just goes to show how wonderful of an addition she truly is to the Wellspring family. Thanks for all of your positive energy towards the staff and residents of Wellspring.

It warmed my heart to see how Katie goes above and beyond to deliver a personalized experience in order to lift the spirits of an individual resident by bringing the entire Wellspring family, staff and residents, together over this resident’s favorite music. To know that she is able to “go with the flow” and create this kind of moment without preparation makes me feel so lucky to have such a wonderful Connections Associate on the Wellspring team. Juniper Bucks were given, and a fellow Connections Associate stated to our Connections Director that she aspires to take bits and pieces from Katie and apply it to the way that she interacts with Wellspring residents. Our Connections Director stated to Katie how special of a moment she created and that it looked like the entire gathering room was having a blast!

Ellen’s Professional Commitment To Compliance

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Community: Williamstown

Submitted by: Raymond Richardson

Department: Leadership

Nominee: Ellen Richardson

As I have had the good fortune to work with Ellen Richardson over the past 10 years, I would be remiss if I did not express what I have witnessed in my co-worker and leadership team colleague. Ellen has continually demonstrated a very loyal professional commitment to compliance with all Juniper Principals, and Guidelines, as well as State and Federal Regulations and Procedures. Ellen holds herself and all of her duties to a high compliance standard and leads others by example to be equally diligent in our compliance of all the same guidelines, principals, and regulations. Ellen continually strives to exceed her goals in compliance and encourages everyone else to do the same. It makes me feel good that such standards are “Best Practice” and help us all to be excellent!