Category Archives: We Are Accountable for Results

How Do We Live Without Computers?

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Community: Williamstown

Submitted by: Mary Jane Eicke

Department: Wellness

Nominee: Joseph Cannizzo

It was a Sunday, and we had no computer access! Everyone had lots of work to do in preparation for our Awards Presentation, which was scheduled for Wednesday, and lo and behold, no computers! Joe and I contacted TIS, and soon we were up and running. Joe worked with Jeff at TIs to investigate why this happened, which involved checking many of the computers and the routers. This took a lot of time, but finally was resolved due to the great team work between Joe and TIS. These guys were great! I am so happy they are a part of the Juniper Team!

Talking Through Things

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Community: Chatham

Submitted by: Joann Malanga

Department: Wellness

Nominee: Edline Laine

A new resident is converting to permanent and leaving Sunrise Assisted Living where she has been living because of the AIAS programming, and the caring and loving staff here. The resident also mentioned to the Executive Director that she has felt very “Special” here at Juniper Village and feels that people really care. She mentioned that Edline Laine CNA really took time in speaking with her and was genuine. Edline Laine CNA took initiative and jumped in to talk to the new respite resident asking how her experience was going, what she was really enjoying, and what she felt that she really needed to enjoy the rest of her stay.

Ellen’s Professional Commitment To Compliance

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Community: Williamstown

Submitted by: Raymond Richardson

Department: Leadership

Nominee: Ellen Richardson

As I have had the good fortune to work with Ellen Richardson over the past 10 years, I would be remiss if I did not express what I have witnessed in my co-worker and leadership team colleague. Ellen has continually demonstrated a very loyal professional commitment to compliance with all Juniper Principals, and Guidelines, as well as State and Federal Regulations and Procedures. Ellen holds herself and all of her duties to a high compliance standard and leads others by example to be equally diligent in our compliance of all the same guidelines, principals, and regulations. Ellen continually strives to exceed her goals in compliance and encourages everyone else to do the same. It makes me feel good that such standards are “Best Practice” and help us all to be excellent!

True Heroes

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Community: Mount Joy

Submitted by: Debra Miller

Department: Wellness

Nominees: Kerri Colta, Emily Reese, and Tiffany Sandlin

We all know that none of us want to deal with a fire emergency in our community, and in the years I have been at Juniper we have never experienced one. It was a Monday evening at 8:30 pm, and all the residents were settled in for the evening. Kerri, one of our Wellness associates, was doing her rounds and smelled what seemed to be burning plastic. As she walked down the hall to investigate, there was smoke filling the hallway. At that very minute, she jumped into action, finding the small fire in one of the resident’s rooms and evacuating him. She then notified the entire team that they were going to do a full evacuation, and, of course, called 911. Although the fire was small and the fire department only used about a gallon of water to put out the fire, it was paramount that her training and quick response got everyone to safety. She took charge and accomplished the most important challenge to make sure the residents and the staff were safe. The fire company praised the response of Kerri and the team. The residents also have a deep appreciation now of why we do fire drills monthly in order to keep everyone safe. Thank you to Kerri and the entire 3-11 team who above all got the residents to safety. We never know when an emergency can occur, but I feel very proud that their quick action was a true example of why we do such extensive training for our staff. Thank you Kerri, Emily, Tiffany and Yenni!

Safety First

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Community: Mount Joy

Submitted by: Jason Hampton

Department: Dining

Nominee: Tom Martin

Tom Martin is one of our cooks. It was a dreadfully icy morning on February 16th when Tom took the initiative upon arriving early for work to shovel away the ice in front of the garage and the sidewalk to the associate entrance. He also single handedly threw ice melt salt down in the areas in the front of the community as well to aid in the prevention of slips and falls of his fellow associates and anyone else that may be visiting in the early morning. Great job Tom; the safety of others is paramount in our work here at Juniper Village.

Many Hands Make Light Work!

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Community: Chatham

Submitted by: Christine Bellofatto

Department: Business Office

Nominees: Barbara Gee, Linda Prescott, Janet Thomas-Gauntlett

I (our Director of Community Relations) was on vacation. Barbara was covering while I was away, and it was her first time doing move-in paper work for the Executive Director to review. Linda, who keeps all the forms for me, and Janet were meeting at the building in order to go out for dinner together. They saw Barbara, and decided to skip dinner in order to assist her on their own time. The paper work was not in the proper order, so it took much time, copying and checking for most current dates, to ensure that the forms would be in compliance with state regulatory standards without any delay for the resident or the family in regards to the move-in. It gave me great pride to know that I have a team that while I am away will step up and work together, even on off-hours, to ensure that a new resident move-in is smooth without flaws by helping Joann in this endeavor.

Planning the work … working the plan

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Community: Cape Coral and Naples

Submitted by: Jennifer Harris

Nominee: Brenda Ortiz

Brenda, Executive Director at Juniper Village at Cape Coral, walks the talk when it comes to the Juniper Culture. Specifically, she is a wonderful leader and shows others how “We are Accountable for Results”. Most recently, she diligently worked with her team to develop a plan to reach the goal of growing her community’s census. She made excellent use of the resources available, developed a plan that was clearly defined and goal focused, empowered and encouraged her team, and did so without blinking an eye. She understood that as an important member of the Juniper Team, being accountable meant being able to show the desired results as quickly as possible. She was able to do that, and she will be the first one to tell you that she could not have done so without the hard work of her entire team…together they successfully reached that sought out goal. During all of their efforts, she made sure that her team was responsible with Juniper resources, and made sure that ads were presented the way they were intended. On one occasion, she noticed that a bus stop sign/ad was not placed in the location that was requested, she made sure that the problem was corrected and the ad was relocated to the best and most ideal spot to be seen…not with power lines as a back drop of the bench ad.

It seems most appropriate to note that during the months of focused efforts to grow her communities’ census, she was also providing on-site support to our Naples community. Once again, Brenda stepped up to the plate without hesitation. She extended her responsibility 45 minutes away from her location, providing the same level of oversight as the Executive Director to both locations at the same time. She was more than just a presence in her sister community. She understood the importance of considering all stakeholders at all junctures, and to critically think through issues that could arise with any change of condition for residents, changes in partnerships, or change in associates. Brenda always seems to be strategically thinking, one step ahead, looking at what solutions will be possible to issues that might arise. She likes to have a plan, and to then work the plan. Being able to have this mindset allows her and her team to proactively anticipate possible problems and take the appropriate actions, providing stakeholders a sense of satisfaction. Brenda does not stop here with any issue. She makes the time to follow up with specific issues that are under her responsibility. She makes necessary phone calls, holds important conversations, and ensures that she does it all with love, care, compassion, and a smile on her face. Ultimately, Brenda beautiful diligence allows her to reap the benefits of feeling the satisfaction of reaching goals for which she knows are important to reach.